All BiōBodyLabs orders are shipped with full order tracking. You'll be sent an email with your tracking number once your order has been shipped so you can check its whereabouts at ALL times.

Your order will usually be processed on the same or next business day. Whether it's same or next business day depends on the time of your order. Generally speaking, orders before 12pm will be processed same day. Orders after 12pm are generally processed the following.

This happens in 95% of cases. Please note that due to matters out of our control, processing may take a little longer in rare cases. If you order on the weekend, your order will be processed on the NEXT business day. Orders are NOT processed and fulfilled by our warehouse on weekend days.

We work incredibly hard to get your parcel to you quickly, but because we ship with third party carriers once it's with the courier it is out of our hands.

So we just need to wait. However, we rarely experience any significant delays. If you believe that your parcel is significantly delayed, returned to sender or missing please contact us via email to our dedicated customer service line. So we can provide the fastest possible response, please provide your order number and the actual name you ordered with.

All queries will be responded to within 48 hours. However, you will likely receive a response much faster on weekdays. Please note that our customer service is not manned on weekends so you will not receive a response until the next business day.

Whilst we endeavour to provide assistance super fast, we will not tolerate abuse or customers who send three messages within a day regarding the same matter. Anyone who does this will be placed at the back of the queue.

We want to make sure you receive your BiōBodyLabs products ASAP, so make sure you enter the correct shipping address and right contact name of the person who will be able to receive it at the time of purchase. This is your responsibility.

If you make a mistake, or things change, contact us immediately and we may be able to modify your order. We can't make any promises, as we process and ship our orders as fast as possible, but we'll do our best for you!

Please note that we get charged $9.00 by our warehouse for providing incorrect addresses because it creates extra hassle and slows down the efficiency of the warehouse. If you provide us with the wrong address, you will incur this $9.00 charge before we make the change.

One golden rule to keep in mind is to never mix more than 4 products at the same time. However, there are products that simply do not go together. If you need guidance on this, please do not hesitate to contact us before you begin at support@biobodylabs.com

This way, we can work together on setting you up for success.

Have a question? Get in touch with our friendly customer service team for assistance. All queries will be responded to within 48 hours. However, you will likely receive a response much faster on weekdays. Please note that our customer service is not manned on weekends so you will not receive a response until the next business day.

You can email us at support@biobodylabs.com

All BiōBodyLabs supplements are considered perishable goods. Due to this, we unfortunately cannot accept any returns or provide refunds due to product tampering and safety concerns.

For our Maison Des Gènes cosmetics line, unopened products may be returned within 14 days of receipt if they are in their original, sealed packaging.

If you were sent the wrong item then we will happily provide you with a refund, as long as the goods are in their original saleable condition.

Once we have received your returned package, we'll inspect all items before a refund or exchange is issued. We reserve the right to deny refunds if items are not returned in their original condition.

We'll let you know by email if your item has been accepted for a refund or exchange.